Frequently Asked Questions

Find quick answers to common questions about lessons, instruments and payments.

For Parents

Choosing and Looking After an Instrument

Which instrument and size is right for my child?

Year 1 and 2 pupils - Windstars (Toot or Dood) is designed especially for younger beginners and is usually the best starting point at this stage.

Some Year 2 pupils may also be ready for Mini Clarinet, Mini Saxophone, Curved Head Flute or Recorder.

Year 3 pupils - Mini Clarinet, Mini Saxophone, Curved Head Flute and Cornet are all well suited at this stage.

Year 4 pupils - Year 4 pupils can usually manage standard Clarinets, Flutes and Trumpets. Smaller Year 4's might need the smaller instruments (Mini Clarinets, Curved Head Flutes, Cornets or Mini Saxophones).

Year 5 and 6 pupils - Pupils can usually manage all standard instruments. Some Year 5 pupils may also be ready for Alto Saxophone or they can start on the Mini Saxophone if necessary.

There's no need to worry though, if the instrument chosen in the first instance doesn't work out, there is the option to swap to a different instrument, often at no extra cost, if you need to.

What will my child need for their instrument and lessons?

Most instruments need a few basic items to make sure they’re comfortable to play and kept in good working order.

If you choose one of the instrument packages from our approved supplier, everything your child needs to get started is included. Over time, you may need to replace small consumable items, such as reeds for clarinet or saxophone, as these wear out with regular use.

If your child already has their own instrument, you’ll need to provide the correct tuition book for their instrument, a music stand and any consumable items needed for that instrument.

You can find more information about consumables and instrument care in the Resources section.

What should my child do if they forget their instrument on lesson day?

We advise that all children attend their lessons even if they have forgotten their instrument. This enables the children to continue learning the theory element of the lessons. If for any reason it is not appropriate for the tutor to give a theory lesson, we are under no obligation to replace the lesson.

What should I do if the instrument isn’t working properly?

In the first instance, the tutor may be able to help with minor adjustments during the lesson so your child can continue to take part.

If the instrument package was provided by our approved supplier:
If your child’s instrument is still within its 24-month maintenance period, please contact Normans Musical Instruments. They will arrange the collection, repair and return of the instrument under the maintenance agreement. Please note this does not cover wilful or excessive damage. Please do not take the instrument to be repaired by a non-affiliated Normans repairer, as Normans would be unable to reimburse repair fees.

If the instrument is outside the maintenance period, you’ll need to arrange and cover the cost of the repair yourself.

If your child is using their own instrument:
Parents are responsible for keeping privately owned instruments in good working order. The tutor may be able to help with small adjustments during the lesson so your child can take part.

If the issue can’t be fixed in school, you’ll need to arrange a repair before the next lesson. If you would prefer the tutor not to carry out any repairs on your child’s instrument, please let the office know in writing before lessons begin.

What happens if the instrument needs to be sent away for repair?

We encourage children to attend their lessons even if they don’t have their instrument that week. They can still take part by focusing on the theory element of the lessons. If, for any reason, a theory lesson can’t go ahead without the instrument, it will be rearranged for a later date. If your child’s instrument is likely to be unavailable for an extended period, please let us know as soon as possible so we can help.

My child is ready to move to a full-size clarinet or saxophone. What happens next?

The tutor will let you know when your child is ready to move to a full-size instrument, usually by sending a note home.

Please note: Mini Clarinets supplied by Normans Musical Instruments are second-hand instruments, loaned to your child while they are learning. The instrument you are paying for is a new full-size Clarinet, which will be sent to you once the tutor confirms your child is ready to move up.

If you chose a rental package
The mini instrument can be returned using the instructions provided. Families are responsible for the return cost, which is usually no more than £15. Once Normans has received the instrument, your child's full-size instrument will be dispatched. It can be delivered to your home, work or your child’s school for your convenience, just let Normans know.

If you chose the 'Buy an Instrument' package
You’ll be eligible for a £50 trade-in on the purchase of a full-size Alto Saxophone from Normans once the mini instrument has been returned in good condition. Please contact Normans directly to arrange this.

Please note that the 6-month return period begins from your child's first lesson. If your child received complimentary lessons during the summer term, the return period starts from their first lesson in September.

If you provided your own mini instrument
You’re welcome to purchase a full-size instrument from Normans. If you choose a MfSF instrument package, you’ll also receive three free lessons.

Lessons and Timetable

How will I know when my child’s lessons take place?

Initially, you will receive your child's lesson start date and time via email. After that, all lesson details are available through our online system, SpeedAdmin, which you can access at any time using the login details we’ll send to you.

If we are notified of any timetable changes, we will communicate this to you, but please remember that there is not necessarily a lesson every week. SpeedAdmin is available on desktop and as an app, making it easy to check your child’s lesson timetable whenever you need to.

How long are the lessons?

Lesson length depends upon the number of pupils in a group:

  • 4 or 5 pupils - 30 minute lessons
  • 3 pupils - 25 minute lessons
  • 2 pupils - 20 minute lessons
  • 1 pupil - 15 minute lessons
What happens if a lesson clashes with a school activity?

We know schools are busy places with lots going on, so tutor teaching weeks are shared well in advance. We ask schools and parents to let us know as soon as possible if a clash comes up, so we can adjust the timetable. This might mean changing the order of pupils or, where possible, moving lessons to a different day.

We ask for a minimum of 48 hours notice - any less than this and unfortunately we will not be able to replace the lesson. Common clashes include school trips, tests, sports days, Bikeability and swimming sessions. The more notice we have, the better we can plan and make sure lessons run smoothly for everyone.

What happens if the tutor has to cancel a lesson?

Our tutors are in many ways super-human, but in others they are just like everyone else - they get poorly sometimes, or their cars break down, or sometimes they get stuck in traffic.

On these occasions we will notify parents via text or email as soon as we can, and of course we do not ask you to pay for these lessons. Usually we can use one of our spare weeks to replace the lesson, or timetable permitting, the tutors can give double-length lessons to replace the time missed.

What if my child is ill, on holiday or forgets to attend a lesson?

Unfortunately this lesson cannot be replaced. If your child has a long term illness or a broken limb resulting in them not being able to attend lessons then please contact us at the earliest opportunity so that we can discuss the available options.

How do I know if my child is making progress?

The Standard of Excellence scheme has a structure that clearly shows the progress that pupils are making, and for those pupils that may be using different books (Abracadabra Flute or Recorder from the Beginning), our tutors will be writing in the book as exercises are completed.

We also encourage tutors to add homework and notes into the StudyPlan within the SpeedAdmin system which parents can access at any time. You are of course welcome to request a more detailed progress report at any time of year - please just request this via our Contact Us page.

Paying for Lessons

How is the cost of lessons worked out?

We provide 33 lessons across the academic year, from September to July. Although there are more than 33 possible teaching weeks, we build in flexibility for school trips, events, tests and the occasional tutor absence.

Windstars (KS1)
Windstars is offered as a simple all-in-one package which includes:

  • Weekly lessons
  • A Toot or Dood instrument
  • Windstars Book 1

Payments are made monthly by Direct Debit, with no payments taken in August.

Brass and Woodwind Lessons (KS2)
Payments are currently £28.50 per month (covering three lessons) and are collected on the 1st of each month by Direct Debit. No payments are taken in August.

What happens if my child joins part-way through the school year?

Not a problem. We can start your child's lessons at any time of year, whether or not we have visited school to recruit new musicians, or even if we have but you're a little late enrolling!

How do I change or cancel my direct debit payments?

If you are stopping lessons with Music for Schools, you can cancel your Direct Debit payments directly with your bank. Please ensure you also contact our Head Office to close your tuition account.

If you need to change your Direct Debit details, you will need to change this directly with your bank. Please note we are unable to change the date of the Direct Debit payments.

Changes, Policies and Extras

What should I do if my child no longer wants to continue lessons?

We hope children enjoy their lessons, but we understand that sometimes it’s necessary to stop. If you do need to cancel, please contact us as soon as possible. Cancellations can’t be accepted by tutors or schools. Payments are taken on the 1st of each month, so we ask for at least two weeks’ notice before the next payment is due.

Unfortunately, we’re unable to refund lesson fees that have already been paid. Your child is very welcome to attend any lessons already covered by those payments. If, when your account is closed, your child has received more lessons than have been paid for, we reserve the right to take payment for the additional lessons via your usual payment method.

If you need to return an instrument provided by Normans, please contact them directly to check your eligibility under their terms and conditions. Instruments should not be returned to the tutor or school.

How does MfSF keep children safe during lessons?

It is really important to us that pupils are kept safe and that parents and schools have confidence in us. We work closely with schools and tutors to make sure clear safeguarding procedures are always followed.

All our tutors are carefully selected and undertake rigorous training including level 2 Safeguarding and Prevent Duty. We ensure that our tutors are fully DBS checked and insured before commencing any work in schools. They also receive ongoing training in the form of continued professional development.

You can read our full safeguarding policy here.

What is the Friend Referral Discount and how does it work?

As a 'Thank you' for recommending Music for Schools we have a discount offer in place. If you enrol your child following a recommendation from a friend, we apply a discount of 50% to one month's tuition fees for both the Referring Friend and the new pupil. The Referring Friend must be a current Music for Schools Pupil and not related to the new pupil.

Discounts will be applied as soon as we schedule lessons for the new enrolment. Any free lessons allocated as part of your enrolment package will be allocated first. We cannot backdate Friend Referral Discounts, and we can only apply one discount per month.

For Schools

How Lessons Work in School

What does the school need to organise each week?

Very little. Schools simply need to provide a suitable space for lessons and help pupils arrive on time. Tutors manage the teaching and lesson content, and we take care of administration, payments and communication with families.

We’ll share teaching dates in advance and work with the school to keep everything running smoothly with minimal disruption to the school day.

How much time does the school need to spend on running the programme?

Once lessons are set up, the ongoing time commitment for schools is minimal. We handle enrolment, payments, tutor coordination and parent communication, while tutors manage the lesson content themselves.

Schools mainly support by helping with room access and pupil movement during lesson times. We aim to keep the process simple and flexible, fitting around the school day rather than adding to workloads.

What space is needed in school for lessons?

Lessons work best in a quiet, safe space where pupils can focus, such as a small classroom, meeting room or practice room. The space doesn’t need to be large, just suitable for small group teaching.

We’re happy to work with whatever space is available in school and can be flexible to fit around other activities where needed.

Do lessons have to take place during curriculum time?

We understand that schools may have reservations about taking children out of class time. Whilst most of our lessons do take place during the school day, we do have lots of flexibility in our timetabling.

Lessons times are based on the number of pupils in the group - so smaller groups would mean shorter lessons. Plus, we can organise rotating timetables either on a weekly or half termly basis so that the times of pupils' lessons can vary.

Of course, we are always happy to discuss individual pupil and timetable requirements, and in some cases, tutor timetable permitting, lessons at lunch time or after school may be available.

How are new pupils recruited?

We support schools with pupil recruitment whenever needed, usually every 18 to 24 months, to help maintain healthy group numbers.

This includes a free music workshop for pupils and a free information session for parents, both delivered by an experienced MfSF representative. We handle all administration, communication and materials. Schools simply need to provide space and time in the diary.

After the sessions, parents enrol online and we work with the school to agree timetables and start dates. Lessons typically begin within a few weeks, depending on pupil numbers and tutor availability. New pupils can also join at any point during the school year.

What happens if pupil numbers are low?

We understand that pupil numbers can vary, especially when a programme is new. We’ll work closely with the school to monitor numbers and explore ways to increase interest, such as adjusting groupings or promoting lessons at a later point.

If numbers remain too low to be viable, we’ll discuss the next steps with the school and agree the best way forward. Our aim is always to be flexible and find a solution that works for everyone.

Is there a dedicated point of contact?

Each school has a Tuition Co-ordinator, who is responsible not only for your school but your tutor as well. They are always your first point of contact should you have any questions or queries.

Likewise, your co-ordinator will be in regular contact with you regarding any changes and keeping you updated about new pupils.

Costs, Payments and Safeguarding

How much does it cost the school?

There is no cost at all to the school - our assemblies and services are free of charge to schools.

Parents pay Music for Schools directly for lessons and we offer a range of packages, including instruments, to suit different budgets.

How do payments work?

Lesson payments are managed directly by MfSF and collected from parents by Direct Debit. Schools do not handle any payments or money.

Parents choose from different lesson and instrument package options, some of which include an introductory period or free lessons. Reduced lesson prices are available for pupils eligible for Pupil Premium.

All payment arrangements are handled centrally, keeping the process straightforward for schools.

Is support available for pupils from low-income families?

We are committed to making music accessible, and are very happy to be able to offer lessons at a much-reduced price for families whose children are eligible for Pupil Premium funding.

All we need is written confirmation (this can be in email form) from you that the child applying for lessons qualifies and we will take care of the rest. Unfortunately we cannot help with the cost of the instrument itself.

Can the school pay for a pupil to have lessons?

Of course! We have worked with many schools who wish to support individual pupils in learning an instrument. There are different options available - just contact us and we will work with you to find the best option for your circumstances.

What safeguarding measures are in place?

We ensure all tutors are fully checked, including an Enhanced DBS check and Disclosure Declaration. All our tutors have Level 2 Safeguarding Training and have completed training in the Prevent Duty. We also seek two references for new tutors and all our tutors have Public Liability insurance up to an indemnity limit of £5m.

Lessons take place on school premises and in line with the school’s own safeguarding procedures at all times. We work closely with schools to ensure clear communication and appropriate supervision arrangements are in place, and our full safeguarding policy is available here.

Are tutors DBS checked?

Yes. All MfSF tutors hold an up-to-date enhanced DBS check before teaching in schools. This forms part of our wider safeguarding approach and helps ensure a safe and supportive learning environment for all pupils.

Instruments, Inclusion and Access

Does the school need to provide the musical instruments?

Some schools do have a selection of instruments, which we are happy for pupils to use. However, most do not, and this is absolutely fine. Ideally pupils need to be able to take their instruments home anyway, so that they can be getting on with all of that lovely practice!

We have worked with our approved supplier, Normans Musical Instruments, for many years to make sure that we can make learning an instrument accessible for all parents.

What are the different ways parents can get an instrument?

Instrument packages are supplied through our approved instrument supplier, Normans Musical Instruments. Parents choose and manage their preferred option directly, so there is very little for schools to oversee.

Families can opt for a rental package, which allows pupils to get started without a large upfront cost, or a purchase package, where the instrument is bought outright and offers an overall saving. In both cases, the instrument will eventually belong to the pupil once all payments have been made, with flexibility to return it if they do not continue.

Parents may also provide their own suitable instrument, provided it is in good working order and appropriate for the child’s age and size. All ordering, payments and ongoing arrangements are handled between families, MfSF and Normans, keeping the process simple for schools.

Are lessons suitable for pupils with special educational needs?

All pupils are welcome to try lessons. We have an all-inclusive policy and our tutors will be supportive of any child that expresses an interest in music. Communication is important though - we ask for as much information as possible so that our tutors can tailor their approach to the individual child. We can adapt our group sizes (including offering individual lessons), plus if you would like a Teaching Assistant to be present in lessons, this is fine too.

Why Music Lessons Matter

Why is music an important part of a child’s education?

Music brings a wide range of benefits that go well beyond learning an instrument. Reading and understanding written music can support learning across other subjects, helping to develop concentration, memory and coordination.

Playing music also encourages teamwork, communication and confidence. For some pupils, it provides a valuable non-academic outlet where they can succeed and feel motivated. And of course, it’s enjoyable too, which helps children stay engaged and enthusiastic about learning.

What does learning an instrument offer beyond whole-class music lessons?

Curriculum music plays an important role, and learning a specific instrument can build on this in a meaningful way. Playing an instrument supports coordination and fine motor skills, while also encouraging patience, perseverance and focus.

Alongside the wider benefits of music, learning a brass or woodwind instrument can also be positive for some children with asthma, supporting breathing control in a structured and enjoyable way.

We already have music provision in school. How does this fit alongside it?

There is a reason why bands and orchestras don't have just one instrument in them - you need lots of different instruments and people doing different things to really make a great sound!

We work in harmony (no pun intended!) with many other music services and often join forces so that pupils can play in larger ensembles, plus we also collaborate to put on wonderful concerts and assemblies for parents. If you have a guitar teacher, class ukelele lessons, etc. already started, why not add brass and woodwind instruments to the portfolio!

Still have questions?

Get in touch with our office team and they’ll be happy to help with anything else you need.